We strive to provide a positive shopping experience at MEZE. If you are not fully satisfied with your purchase, please review our return policy below.

1. Eligibility for Returns

To be eligible for a return:

The item must be unused, unworn, and in the same condition as when received.
The item must be in its original packaging with all tags attached.
Returns must be requested within 7 days of receiving your order.
2. Non-Returnable Items

Certain items are non-returnable, including:

Perishable goods (e.g., food, flowers).
Personal care items (e.g., skincare, cosmetics, undergarments).
Sale or clearance items.
Gift cards.
3. Return Process

To initiate a return:

Contact us at [Your Email Address] with your order number and reason for the return.
Our team will provide you with instructions for completing the return.
Once we receive your item and verify its condition, we will process the return.
4. Refunds

After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund:

Approved returns will be processed, and a credit will automatically be applied to your original payment method within [X] business days.
Please note that shipping costs are non-refundable.
5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [Your Email Address].

6. Return Shipping Costs

Customers are responsible for return shipping costs.
Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
7. Late or Missing Refunds

If you haven’t received a refund within the stated time, please:

Check your bank or credit card account.
Contact your bank, as there may be a processing delay.
If you have completed these steps and still have not received your refund, please contact us at info.themeze@gmail.com